Job Description: 

Technical Support Specialist

General Overview: 

The Technical Support Specialist is to support and maintain organizational computer systems, desktops and hardware so that the end user can accomplish organizational tasks.  Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic.



  • Provides technical support for internal end users on a variety of hardware and software problems including operating systems support, application support, system access problems and database support.

  • Works closely with network administration to diagnose and troubleshoot network outages.

  • Troubleshoot, diagnose and repair computers, hardware and software problems.

  • Assist with creating new users and revoking access to terminated employees.

  • Build security groups for departments requiring special permissions.

  • Collaborate with IT team members to ensure efficient operation of the organization’s desktop computing environment.


  • Ability to learn new software

  • Must be a self-starter and the ability to work within an origination with minimal supervision.

  • Have good oral and written communication and customer service skills along with the ability to communicate clearly with both technical and non-technical personnel

  • Multi task and effectively use time management skills

  • Keen attention to detail



For more information on this job:
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