Position: Systems Administrator
Location: Sulphur, LA 70665
ESSENTIAL DUTIES AND RESPONSIBILITIES:
General Description
- Receives a moderate level of guidance and direction
- Solves a range of straight forward problems
- Skill with some specific work related areas
- Still acquiring higher level knowledge/skills
- Builds knowledge of organization, processes, and customers
- Analyzes possible solutions using standard procedures & policies
- Resolves many issues when alerted by on-call emergency phone during assigned rotation period
Operating System Administration
- With oversight from senior team members, apply security patches and upgrades to all Windows OS and application software. Works within the schedule and notify end-users of planned downtime.
- Maintains standard Windows services like Print, file, DNS, DHCP.
- Periodically scan server logs for abnormal operations and security activities.
- Follow Standard Operating Procedures (SOP) to ensure consistent server management.
- Utilize departmental network share for all server software and upgrades.
- Verifies assigned daily backup jobs are completed as scheduled. Capable of resolving common issues related to failed backup jobs. Performs data restores.
- Able to allocate assign permissions to file server folders and groups when requested by trouble ticket.
- Install/Monitor anti-virus software is operating properly on all servers. Capable of resolving some issues.
- Able to solve many third level support issues like user problems with applications, e.g., slow processing, apparent malfunctions, explanation of vendor technical documents.
Special Projects
- Under direction of senior team members, install new operating systems for Windows servers; retrieves fixes from vendor’s electronic repository and applies these to installed operating system.
- Assist senior team members to replace software for major applications,
- At the direction of senior team members, assess latest server technology, backup devices, etc. and recommends choices as technology evolves.
- Assist senior team members evaluate packaged software based on user requirement and vendor specifications.
- Assist senior team members determine configuration requirements, e.g., Server, PC, Bandwidth, etc.
- At the direction of senior team members setup evaluation copy of software for testing by users and IT.
- Any additional responsibilities or tasks as assigned.
QUALIFICATIONS
- Good written and oral communication skills.
- Good technical documentation skills.
- Good interpersonal skills and customer service orientation.
- Ability to present ideas in non-technical user-friendly language.
- Ability to conduct research into IT operational issues, standards and products as required.
- Experience with analytical and problem-solving
- Comfortable working in a team-oriented, collaborative environment.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Able to work weekend and evening hours for maintenance and emergency work
EDUCATION and/or EXPERIENCE
- College diploma or university degree in the field of computer science or 5 years equivalent work experience.
- Certifications in Microsoft Windows Enterprise Products including Exchange and Windows Enterprise, Web Services preferred. May be substituted with experience.
- Strong understanding of IT operations, theories, principles, and practices.
- Working technical experience with designing, building, installing, configuring and supporting Windows servers.
- Hands-on performance tuning and troubleshooting experience.
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