Job Summary: The Site Reliability Administrator is responsible for the up-time, reliability, performance, and management of all environments (Production, Disaster Recovery, Development, et al). This includes both management at the OS/service level as well as writing/maintaining tools that leverage automation to both minimize disruption and increase reliability for all of our services and applications. 

Primary Duties & Responsibilities Specific duties and responsibilities include: 

• Monitor, troubleshoot, manage, and maintain on-premise and cloud web servers (IIS), SQL Servers, FTP servers, and mail servers in a clustered Windows 2012 R2 and 2016 environments using hybrid on- premise/cloud deployments 

• Monitor, troubleshoot, maintain, and report metrics on service and application issues (up-time, redundancy, latency, performance, usage, etc.) 

• Automate server deployments, server configurations, audits of deployments and configurations and creating DevOps efficiencies using a combination of batch files and PowerShell 

• Develop and implement guidelines, checklists, and policies to promote continuous integration, ensure and improve data security, and reduce the possibility of “human error” 

• Manage Windows Active Directory and security policies 

• Work directly with hardware and software vendors to help us achieve up-time and availability targets 

• Be responsive to failures and issues as part of a 24/7 on-call rotation 

• Desire to convert complex multi-step processes into push-button style applications and services using modern day languages (such as PowerShell, SQL, C#, Python, etc.) 

• Review and maintain security and event logs, create automated processing of events 

• Proactively analyze and bring forth ideas for continuous improvement 

• Work with third parties to manage storage, verify work performed by third parties is accurate (on hardware, SAN, network components), and manage some networking components (load balancer) 

• Be first person to investigate threats identified by web application firewalls and intrusion detection systems 

• Manage passwords and credentials for organization 

• Participate in disaster recovery tests and additional preparedness-related tasks 

• Support and participate in the organization’s Continual Improvement Program to conform to ISO 9001 requirements by complying with the Quality Policy and procedures and meeting QMS objectives 

• All employees have a professional duty to provide any information related to security issues, incidents or situations that present a potential security risk to the ISO Team, Management or their Supervisor 

• Other tasks and projects as directed by supervisor 

Education and Training 

• Bachelor’s degree in Computer Science or related field from an accredited university and/or equivalent work experience 

Knowledge and Skills 

• 4+ years in a software engineer, systems administration, and/or DevOps role with at least two years of managing mission critical 24/7 Production internet-facing applications 

• 2+ years of demonstrated experience in automating deployments, server configurations, and creating DevOps related efficiencies 

• 2+ years experience with PowerShell 

• MCSA/MCSE certifications helpful 

• Azure/Tableau certifications helpful 

• Microsoft Azure and Tableau Server experience a plus 

• Solid background in coding modern programming language with experience in good development patterns (unit testing, code standards, etc.) 

• Solid understanding of core networking and connectivity topics surround internet-based applications (DNS, load balancers, VPN, VLAN, etc.) 

• Desire to lead projects, as well as be able to work in a team environment 

• Demonstrate personal initiative 

• Excellent verbal and written communication skills 

• Ability to work on multiple tasks simultaneously 

• Solid analytical and problem solving ability 

• Desire to assume increasing levels of leadership responsibility 

• Strong organizational skills and attention to detail 

• Ability to work well in a fast-paced environment 


For more information on this job:
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